I cannot access IdeaMapper documents stored on my google (desktop) drive!

I cannot access IdeaMapper documents stored on my google (desktop) drive!

When you store files on your google drive these files get automatically backed up by the Google Desktop application. This is good. However, even though it looks like the files are stored on your computer they are actually not stored on your computer but will only be downloaded when you double-click on the file. When you try to open an ideamapper document from within IdeaMapper the file will not open and you get a spurious message "Failed to find importer". The solution is to enable "Offline Access" for these files. To do this follow these instructions:

  1. Open Windows Explorer (the file explorer).
  2. On the left side click onto "This PC".
  3. On the right hand side double-click onto the "Google Drive (G:)"
  4. Right-click onto the folder called "My Drive".
  5. Find an option called "Offline access", you may have to click on "Show more options". 
  6. When you click on "Offline access" a small menu opens with options "Online only" or "Available offline".
  7. Tick the "Available offline" option.
 

    • Related Articles

    • Which hostnames does ideamapper (desktop) access? (firewall rules)

      All IdeaMapper desktop editions require access to the following hosts during license activation: https://activate.ideamapper.com Once a month each ideamapper application will check for updates at https://update.ideamapper.com When running no ...

    • Version 4.2.0001 (November 2024): Introducing Ideamapper Desktop Cloud

      Which editions are affected? Ideamapper Desktop Cloud is a new version where users can save their files on the cloud. How to get this release? ยท Go to https://ideamapper.com, and download the installer file, then install. You will be required to log ...

    • Will I have access to Ideamapper updates?

      If you have purchased an Ideamapper license key or subscription, you are given access to all Ideamapper updates. We are constantly looking and ways to improve Ideamapper, and updates as and when necessary and when new features are added, this is ...

    • WebApp vs Desktop Editions

      The WebApp The Ideamapper WebApp looks and feels very similar to the desktop application but the webapp allows you to use Ideamapper on a web browser (most up-to-date browsers will work). This requires you to login with a username and password, or ...

    • What is the Ideamapper WebApp?

      The Ideamapper WebApp allows you to use Ideamapper on a web browser (most up-to-date browsers will work). The WebApp looks and feels very similar to the desktop application but there are few limitations to this technology (see below). The advantages ...