BioSilico Software Help Center

Recent Articles
Download BETA Zonedin
Please note: The trial and retail versions of the installers are the same. When you start the software for the first time the Licensing Wizard will ask for a license key, here you can choose to request a trial license key which will be sent to you ...
I cannot access IdeaMapper documents stored on my google (desktop) drive!
When you store files on your google drive these files get automatically backed up by the Google Desktop application. This is good. However, even though it looks like the files are stored on your computer they are actually not stored on your computer ...
Download Zonedin
Please note: The trial and retail versions of the installers are the same. When you start the software for the first time the Licensing Wizard will ask for a license key, here you can choose to request a trial license key which will be sent to you ...
Version 4.2.0009 (March 2026): Improvements & Fixes
Which editions are affected? All editions: IdeaMapper Desktop Cloud, IdeaMapperPro, IdeaMapperK12, IdeaMapperHigherEd and EssayWriter. How to get this release? For desktop installations: Go to https://ideamapper.com, follow HelpDesk and download ...
Version 4.2.0008 (February 2026): Improvements & Fixes
Which editions are affected? All editions: IdeaMapper Desktop Cloud, IdeaMapperPro, IdeaMapperK12, IdeaMapperHigherEd and EssayWriter. How to get this release? For desktop installations: Go to https://ideamapper.com, follow HelpDesk and download ...

Popular Articles
Can I use Microbreak offline?
Yes. Once installed Microbreak does not require connection to be used.
I cannot find the answer to my question
We are working to update our FAQs from questions submitted by our users. However, if your question isn’t listed, please submit a ticket.
How can I stop the subscription renewal?
When you purchase a subscription your credit card gets charged once only and this then enables the subscription for the entire period. Our subscriptions are NOT automatically renewed, so there is no need to cancel the subscription. Instead you will, ...
When I try the webapp in my browser I get a "WebGL is not supported message" and the app does not load.
Problem: In some cases the app cannot start and the user sees "Error: WebGL is not supported" message. How to fix: The "WebGL is not supported" error message you're seeing is due to the fact that the Ideamapper app requires WebGL support, but your ...
How does License Activation work?
General Information All our software is licensed. As a user you do not own the software but you purchase a right for it’s use. Please consult our EULA that came bundled with your software for more information. License Key A license key is an ...

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